Frequently Asked Questions
10ok — Everything you want to know, answered here
Accounts, deposits, withdrawals, bonuses, security, and mobile play — find clear answers to 10ok's most frequently asked questions all in one place.
It is natural to have questions when using 10ok. On this page we have organized the questions most commonly asked by players in Bangladesh into five categories — support, deposits, bonuses, online security, and mobile gaming experience. Every answer is written in plain language so that both new and existing members can find information quickly. If you cannot find an answer to your question, contact us directly via live chat or email.
All Questions & Answers
Support Questions
10ok offers help through two channels — live chat and email. Live chat connects you directly with an agent, which is the most effective option for quick resolutions. To send a detailed question by email, write to [email protected]. Both channels are available in Bengali and English.
Yes, 10ok's support team is active 7 days a week, 24 hours a day. Whether it's late at night, early morning, or a holiday, send a message on live chat and an agent will respond. This applies at any time according to Bangladesh Standard Time (BST, UTC+6).
Absolutely. 10ok's support team can communicate in both Bengali and English. If you write your question in Bengali, you will receive a reply in Bengali, so there is no need to worry about language. Feel free to describe your issue in whatever language feels most natural.
To get a faster resolution, have the following details ready in advance:
- The email address or mobile number registered to your account
- The time and date of the issue (in BST)
- The transaction ID or reference number if a payment is involved
- A brief description of the problem and a screenshot if applicable
10ok's support email address is [email protected]. When sending an email, briefly describe the type of issue in the subject line (for example: "Deposit not credited") and provide the full details in the body of the message. For urgent matters, live chat is more effective.
Deposits
Go to the cashier or deposit page and select Nagad. Enter the amount and your Nagad number. Then approve the transaction from your Nagad app or dial code. After a successful transaction, the balance should be added almost instantly. The minimum deposit amount is ৳500.
Select bKash on the deposit page and enter the amount. Send Money via bKash to the number shown in the on-screen instructions. Make sure to enter the reference number correctly, otherwise the system will not be able to match the transaction. If you run into any issues, contact support with your transaction ID.
Deposit balances are normally added within a few minutes. If it still has not appeared, first refresh the page and check your network connection. If it still has not updated, contact live chat with your bKash / Nagad transaction ID, amount, and time of the transaction. Support will verify the details and resolve it quickly.
The minimum deposit amount at 10ok is ৳500, and this applies equally to all payment methods — bKash, Nagad, Rocket, Upay, and bank transfer. For withdrawals, the minimum amount is ৳1,000.
Withdrawals at 10ok typically take between 15 minutes and 2 hours to process. During peak hours or if manual verification is required, it may take a little longer. Providing accurate account details when requesting a withdrawal helps speed up the process.
Bonuses & Offers
10ok offers a 100% match bonus on your first deposit, up to ৳10,000. For example — deposit ৳1,000 and you will receive an extra ৳1,000 in bonus, bringing your total balance to ৳2,000. Deposit ৳22,000 and the bonus will be ৳10,000, for a total of ৳32,000. The bonus is added automatically.
No, the welcome bonus can only be received once per account — on the first deposit. Attempting to open multiple accounts for the same person is a violation of the rules and risks having the bonus cancelled. If you have any questions, ask support.
Wagering is calculated at 10 times the bonus amount only — the deposit is not included. For example: if you receive a ৳1,000 bonus, you need to wager ৳1,000 × 10 = ৳10,000 before winnings from the bonus can be withdrawn.
While there may be an option to cancel a bonus, doing so will generally also void any winnings associated with it. It is best to read the terms carefully before claiming a bonus. If you want to cancel a bonus, speak to support via live chat and they will walk you through the correct steps.
Generally, bets placed on slots, fishing games, and most casino games count toward the wagering calculation. The contribution rate may vary for specific games. For the most reliable information, read the bonus terms and conditions or ask the support team.
Stay Safe
Never share your OTP, bKash PIN, or Nagad PIN with anyone — 10ok support will never ask for it. If you receive a call or message asking for this information, hang up immediately. Scammers often pose as support agents or bank officials to steal this information.
A strong password should contain at least uppercase letters, lowercase letters, numbers, and special characters. Do not use your Facebook or email password on 10ok — keep a separate password for each site. If you have trouble remembering your password, you can use a trusted password manager.
Scammers create fake sites that look just like the real one. Follow these precautions:
- Always check that the browser's address bar shows 10ok.bar
- Verify that your connection is secure (HTTPS, padlock icon)
- Do not enter the site through unfamiliar links — type the URL directly
- Be suspicious of unusually large bonus offers
Take these steps as quickly as possible: First, change your password. Then immediately notify 10ok support via live chat so they can temporarily secure your account. Check your transaction history for any unfamiliar activity. Also report the matter by email to [email protected].
Yes, the 10ok platform uses SSL encryption, which encrypts all data between your browser and the server. Regular security audits are conducted to ensure fair play. Your personal and financial information is not shared with third parties.
Playing on Mobile
Yes, the 10ok site is mobile-friendly — it works smoothly on browsers (Chrome, Firefox, Safari) on both Android and iOS devices. No extra app download is needed. You can log in, deposit, play games, and withdraw directly through your mobile browser.
Adding it to the home screen creates a shortcut that opens directly, just like an app. On Android Chrome — select "Add to Home Screen" from the browser menu. On iOS Safari — tap the Share button at the bottom and select "Add to Home Screen". The icon will then appear on your home screen.
In most games, once your connection is restored you can resume from where you left off. However, after a very long disconnection, the session may reset in some cases. If a bet or funds are lost due to a connection issue, let support know the time and game details — they will check the server logs and assist you.
Accumulated old cache or cookies on mobile can slow down the page. On Android Chrome, go to Settings → Privacy → Clear Browsing Data and clear the cache and cookies. On iOS Safari, go to Settings → Safari → Clear History and Website Data. Then reload the page — this should most likely fix the issue.
A stable Wi-Fi connection gives the best performance. 4G or 5G mobile data is also sufficient, though slow signal may cause games to load more slowly. A fast connection is especially important for real-time games like live casino or fishing games. If your connection feels weak, try switching to a different network or Wi-Fi.
Still have questions? We are ready to help
10ok's support team is with you 24/7. Reach out with any issue in Bengali or English — get an instant response via live chat, or write to us in detail by email.
Chat with us on Live ChatLive Chat
Active 24/7 — instant support in Bengali and English
Email Support
[email protected] — for detailed questions