10ok's Privacy Policy
This document provides a complete description of how your personal information is collected, used, and kept secure on the 10ok platform.
Introduction & Scope
10ok is a safe and reliable online betting and gaming platform in Bangladesh. Protecting your personal information is of the highest importance to us. This Privacy Policy explains how 10ok collects your personal information, how it is used, when and with whom it may be shared, and what rights you have.
This policy applies to the 10ok website, mobile interface, and all related services. By using our services, you are considered to have accepted the terms of this Privacy Policy. If you do not agree with these terms, please refrain from using the services.
Section 1 — Types of Information Collected
10ok may collect your information in various ways. The types of information collected are described in detail below.
1.1 Information You Provide Directly
When you open an account on 10ok or use our services, you directly provide the following information:
- Full name and date of birth
- Email address and mobile number
- Documents required for identity verification (National ID card or equivalent)
- Transaction-related information — such as bKash, Nagad, Rocket, or Upay account details
- Messages and details you provide during support interactions
1.2 Information Collected Automatically
When you use the 10ok platform, the following information may be collected automatically:
- Internet Protocol (IP) address and approximate location
- Browser type, operating system, and device details
- Time of site access, pages visited, and navigation patterns
- Gaming activity logs — bet amounts, outcomes, and duration (for privacy and responsible gaming purposes)
- Information collected through cookies and similar tracking technologies
Section 2 — Purpose of Information Use
10ok uses your information only for lawful and transparent purposes. The main reasons for using your information are listed below:
2.1 Service Operation & Improvement
- Creating, verifying, and managing accounts
- Processing deposits, paying out winnings, and handling transactions
- Improving site functionality and enriching the user experience
- Identifying and resolving technical issues
2.2 Safety & Security
- Preventing fraud, money laundering, and other illegal activities
- Ensuring account security and preventing unauthorized access
- Age verification — ensuring services are provided only to those aged 21 or above
- Monitoring responsible gaming and providing support
2.3 Communication & Customer Support
- Answering your questions via 24/7 live chat and email
- Sending important notifications related to your account and transactions
- Sharing promotional information and offers, subject to your consent
- Processing your complaints and feedback
Section 3 — Information Sharing & Third Parties
10ok does not sell or rent your personal information. However, information may be shared with third parties in specific circumstances.
3.1 Service Provider Partners
10ok works with trusted technology and payment partners to operate its services. These partners may include:
- Payment processing services — providers related to bKash, Nagad, Rocket, Upay, and bank transfers
- Identity verification and KYC service providers
- Game software providers — such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, Microgaming, NetEnt, Ezugi
- Cloud and security infrastructure providers
These partners may only use your information in accordance with 10ok's instructions and for the purpose of delivering services. They may not use your information for their own interests.
3.2 Legal Obligations
In the following circumstances, 10ok may be required by law to disclose information:
- To comply with court orders or government directives
- To assist in investigations into fraud or financial crimes
- To protect the legal rights of 10ok or its users
3.3 Corporate Changes
If 10ok or any part of it merges with or is acquired by another organization, your information may be transferred. In such circumstances, we will inform you in advance and the new policy will be made clear to you.
Section 4 — Methods of Data Protection
10ok uses industry-standard technology and practices to protect your information.
4.1 Technical Safeguards
- SSL encryption — all data transmissions are encrypted
- Firewall and intrusion detection systems
- Access controls — only authorized personnel can access sensitive information
- Regular security audits and vulnerability testing
- Sensitive information stored on secure servers
4.2 Organizational Safeguards
- Staff data protection training and awareness programs
- Periodic review of data protection policies and procedures
- Rapid response plan in the event of a data breach
However, no method of transmitting or storing information over the internet is one hundred percent secure. 10ok is committed to ensuring the highest level of protection, but an absolute guarantee of complete security cannot be given.
Section 5 — Cookie Policy
The 10ok website uses cookies to improve your browsing experience.
5.1 What Cookies Are and Why They Are Used
Cookies are small text files stored on your device. 10ok uses cookies for the following purposes:
- Essential cookies: To maintain your account login session and ensure security
- Functional cookies: To remember your preferences and settings
- Analytics cookies: To monitor and improve site performance
5.2 Cookie Controls
You can control or disable cookies from your browser settings. However, disabling certain essential cookies may limit some site functionality — for example, login or payment processes may be affected.
Section 6 — Data Retention Period
6.1 Retention Timeframe
10ok retains your information according to the following policy:
- All information is retained while your account is active
- Even after account closure, information is kept for a defined period to meet legal obligations and maintain financial records
- Certain information may be retained as logs for an extended period for fraud prevention and security purposes
- Once no longer needed, information is securely deleted or anonymized
Section 7 — Your Rights
As a 10ok user, you have several important rights regarding your own personal information.
7.1 Right of Access
You may request at any time to know what information 10ok holds about you. We will provide this information to you within a reasonable timeframe.
7.2 Right to Rectification
If your information is incorrect or incomplete, you may request that it be corrected. Contact our support team and we will act promptly.
7.3 Right to Erasure
In certain circumstances you may request that your information be deleted. However, this right may be limited in cases involving legal obligations, financial records, or active disputes.
7.4 Right to Object to Processing
You may object to your information being processed for specific purposes — particularly in the case of marketing communications. We respect this request and action it promptly.
7.5 How to Exercise Your Rights
To exercise any of the above rights, contact our support team via live chat or email. We are ready to assist in Bengali and English 24/7. Identity verification may be required to keep your information secure.
Section 8 — Minors & Special Provisions
8.1 Age Restriction
10ok's services are for those aged 21 and above only. We do not knowingly collect or store information from anyone under the age of 21. If a minor has opened an account in error, please bring it to our attention — the relevant account and information will be deleted immediately.
8.2 Sensitive Information
10ok does not voluntarily collect sensitive information such as religion, ethnicity, political opinions, or health data. If you provide such information during a support interaction, it will be used only to resolve that specific issue.
Section 9 — Policy Changes & Updates
9.1 Policy Updates
10ok may review and update this Privacy Policy from time to time. You will be notified according to the nature of the change:
- For minor changes, the updated policy will be published on the website
- For significant changes, advance notice will be given via email or live chat
- Continued use of the services after changes means you have accepted the new policy
It is therefore recommended that you check this page periodically. If you have any questions, please contact our support team.
Section 10 — Contact Us
If you have any questions or concerns about this Privacy Policy, or wish to exercise your rights, please get in touch with us. The 10ok support team is active 24 hours a day, 7 days a week.
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